All payments are carried out via Paddle.
What payment options are supported?
Paddle supports credit card payments from all major credit cards (MasterCard, Visa, American Express, Visa Electron, Discover, Diners Club, Maestro and JCB) and Paypal. In case you prefer a different payment method please contact us.
How billing actually works?
When a new payment is done a billing cycle is starting for the next 30 days. For example, if a payment is carried out on 10 of March then the billing cycle ends on 10 of April.
What happens if a payment fails?
Failed payments have to do with failure to charge the provided credit card. The process when charging of a credit card fails is as follows:
- 1st attempt to charge credit card fails
- Retry to charge credit card for the next 7 days
- In case the credit card cannot be charged, account is locked and account administrators are contacted to help in solving the issue. Read more about locked account.
In case you are facing any issue with payment failures please contact us so that we can solve the problem as quick as possible.