Plans and Pricing

Quick answers to common questions

How plan features work?
Depending on your plan you get access to more activities as well as event customizations. What are retrospective activities and how can I use them? Ret...
Tue, 27 Aug, 2019 at 9:25 AM
What is the monthly cycle of a plan?
A plan's starting day is that of the company account creation. For paid plans the starting day is the day that the plan was paid for. Every plan has a ...
Tue, 27 Aug, 2019 at 9:19 AM
How are monthly active users calculated?
Monthly active users have used or participated in a Team O'clock related event of your company. In the end of every month cycle (check "What is th...
Tue, 27 Aug, 2019 at 9:25 AM
My account is locked what can I do?
When an account is locked your company and team members cannot perform a Team O'clock event. You still have access to the administration area of Team O...
Sat, 7 Mar, 2020 at 11:13 AM
How payments are carried out?
All payments are carried out via Paddle. What payment options are supported? Paddle supports credit card payments from all major credit cards (MasterCa...
Tue, 27 Aug, 2019 at 9:35 AM
How can I cancel my subscription?
If you want to cancel your subscription visit subscription page and downgrade to the free plan. This plan is not charging you for usage but you might still...
Tue, 27 Aug, 2019 at 9:36 AM
How can I delete my company account?
To delete a company account you need to be an administrator. Visit settings page and click on the "Delete" button on the top right corner of the p...
Tue, 27 Aug, 2019 at 9:38 AM
How can I purchase an annual plan?
Here follows the steps required to purchase an annual plan in Team O'clock. Ensure administrator privileges Team O'clock subscriptions are on...
Tue, 5 May, 2020 at 12:31 AM
Can I setup a custom invoice recipient email?
Invoicing in managed by our payment partner paddle.com, which does not support setting custom emails for receiving invoices. It is recommended that you ...
Wed, 9 Sep, 2020 at 10:55 AM